Connect an Agent to WhatsApp
Let an agent answer on WhatsApp#
You can put an AI agent in charge of replying to inbound WhatsApp messages automatically. Click Connect on WhatsApp on the agent to see the steps.
The four steps#
Add your WhatsApp number — in WhatsApp Settings, add a number (or request API access) and complete the Meta signup.
Wait for the number to be approved — only Approved numbers can send and receive.
Turn on the AI Chatbot for that number — under the number's AI Chatbot settings, enable "Auto-reply with an AI agent" and select this agent.
Choose who the agent handles — optionally set who can use the number and whether to auto-create contacts from new chats, so replies and new leads are routed the way you want.
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This ties into your WhatsApp setup. For connecting numbers and the inbox, see the WhatsApp Marketing guide — and the agent will auto-reply within the 24-hour WhatsApp customer-service window.
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An agent that is connected to a WhatsApp number cannot be deleted until you turn its AI Chatbot off on that number first.
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