Build Your First AI Agent

Create an agent#

On the AI Agents dashboard, click Create Agent.

Building an agent is a two-step wizard — Build, then Review & Publish — with a live preview on the right that updates as you type.

Step 1 — Build#

Identity

• Agent name (required) — e.g. "Support Assistant".

• Description — a short summary of what it helps with.

Persona — define how the agent behaves and what it says:

• Behavior (required) — the prompt that drives the agent's personality and tone (e.g. "You are a friendly support agent for Acme Inc. Answer concisely and politely.").

• Welcome message — the first thing visitors see (e.g. "Hi! I'm here to help you.").

• Fallback message — shown when the agent is not confident in an answer.

Knowledge Sources (optional) — add documents or a web page to make this a RAG agent that answers from your content. Leave it empty for a normal, behaviour-only agent. (Training is covered in the next article.)

Step 2 — Review & Publish#

Click Continue to Review to check everything, then finish. Your new agent appears on the dashboard, ready to test and connect.