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KnowledgeBase
Configure Your Agent
Fine-tune how your agent works#
Open an agent and review its Configuration. Alongside the Bot Details (name, type, behaviour, welcome and fallback messages), you can control how it responds and looks.
Response settings#
Behavior, Welcome & Fallback — the prompt and messages set when you built the agent (editable any time).
Suggested questions — on/off; offer starter questions to visitors.
Daily limit — a cap on how many conversations the agent handles per day.
Appearance (website widget)#
Widget position — where the chat bubble sits (e.g. bottom-right).
Colors — brand the widget to match your site.
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Test any change in the built-in Test Chat before your customers see it.
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